ALERT! Our initial application and renewal databases will be undergoing an important update and will not be available for a few hours on Tuesday, April 21, 2026, after 4:00PM MST. We apologize for the inconvenience.

FAQs

Questions?

We're here to help. Contact Us.

You may email us at mail@nbstsa.org or call us at (800) 707-0057.

How long does it take to process my application?

How do I verify if my program was CAAHEP or ABHES accredited?

When are the examinations scheduled?

When can I take the exam?

What is the cost of the test?

What are the costs associated with CST® and CSFA® certifications and renewals?

Do you accept credit cards?

Do I need an active AST membership on exam day?

If I fail, when can I retest?

Can I use my 529 plan to pay for Certification, Recertification & Continuing Education?

Can I take a break during the exam?

How do you set passing scores?

How can I submit a complaint against NBSTSA certified professionals?